SERVICE AGREEMENT

Last Updated: February 2026

This Service Agreement (“Agreement”) outlines the terms under which Brilliant Tech (“Company”, “we”, “our”, or “us”) provides online remote technical support services through https://ejectbrilliant.us/.

By purchasing or using our services, you agree to this Agreement in full.

If you do not agree, please do not use our services.

1. Scope of Services

Brilliant Tech provides remote technical support designed to diagnose and resolve software-related issues.

Services may include:

• Slow computer optimization

• Virus and malware assistance

• Software troubleshooting

• Windows-related support

• Network and connectivity help

• General technical assistance

⚠️ Our services are delivered remotely unless explicitly stated otherwise.

2. Remote Access Authorization

To perform support services, Brilliant Tech requires permission to remotely access your device using secure third-party software.

By engaging our services, you acknowledge and agree that:

• You authorize our technicians to access your device

• You understand the nature of remote troubleshooting

• You accept the risks associated with remote support

Customers are strongly advised to remain present during the session.

3. Customer Responsibilities

Before service begins, you agree to:

• Backup all important files and data

• Ensure your device is accessible

• Provide accurate information about the issue

• Maintain a stable internet connection

⚠️ Brilliant Tech is not responsible for data loss under any circumstances.

4. No Guaranteed Results

While we make reasonable efforts to resolve technical issues, we do not guarantee that every problem can be fixed.

Some issues may be caused by:

• Hardware failure

• Severe malware infections

• Unsupported operating systems

• Manufacturer limitations

Additional services may be required in such cases.

5. Service Delivery

A service is considered delivered when:

• A technician begins troubleshooting

• A remote session is initiated

• Diagnosis has been performed

• Recommendations have been provided

6. Pricing & Payments

All services must be paid for in advance unless otherwise agreed.

Payments are securely processed through third-party providers.
We do not store complete financial information.

Failure to complete payment may result in service refusal.

7. Refund Reference

Refund eligibility is governed by our Refund Policy.

👉 Refunds are only issued if the service was not delivered.

8. Limitation of Liability

To the maximum extent permitted by law, Brilliant Tech shall not be liable for:

• Loss of data

• System errors

• Malware damage

• Hardware failure

• Business interruption

• Financial losses

Our total liability shall never exceed the amount paid for the service.

9. Pre-Existing Conditions

Brilliant Tech is not responsible for issues arising from:

• Existing malware

• System corruption

• Outdated hardware

• Software conflicts

These conditions may impact service outcomes.

10. Independent Service Provider

Brilliant Tech is an independent tech support provider and is not affiliated with any third-party brands, including but not limited to:

• Microsoft

• Apple

• Dell

• HP

All trademarks belong to their respective owners.

11. Service Refusal & Termination

We reserve the right to refuse or terminate services if:

• Illegal activity is suspected

• The working environment is unsafe

• Customers behave abusively

• Technical risks are excessive

12. Security & Best Efforts

We follow reasonable industry practices to provide safe and professional support.

However, customers understand that technology carries inherent risks.

13. Modifications to Agreement

Brilliant Tech reserves the right to update this Agreement at any time.

Changes will be posted on this page with a revised date.

Continued use of services indicates acceptance.

14. Contact Information

For questions regarding this Agreement:

Brilliant Tech
🌐 https://ejectbrilliant.us/
📧 support@ejectbrilliant.us