Refund Policy

Last Updated: February 2026

At Brilliant Tech, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for our online tech support services.

By purchasing our services, you agree to this Refund Policy.

1. Service-Based Refund Eligibility

Brilliant Tech provides digital and remote technical support services. Due to the nature of these services, refunds are limited.

✅ Refunds are only issued if the service was not delivered.

A service is considered delivered when:

• A technician has initiated a remote session

• Troubleshooting has begun

• Technical diagnosis has been performed

• A solution has been provided

2. Non-Refundable Situations

Refunds will NOT be issued under the following circumstances:

• The technical issue has been resolved

• Service was attempted with customer approval

• The issue is caused by hardware failure

• The problem is outside our support scope

• The customer declines recommended solutions

• Remote access permission is revoked during service

• The customer becomes unresponsive

• The request is based on a change of mind

3. Customer Responsibilities

To ensure successful service delivery, customers must:

• Provide accurate information about the issue

• Follow technician instructions

• Maintain backups of important data

• Ensure stable internet connectivity

Brilliant Tech is not responsible for service delays caused by failure to meet these responsibilities.

4. Refund Request Window

All refund requests must be submitted within 7 days of the original service purchase.

Requests made after this period may not be eligible.

5. Refund Review Process

All refund requests are carefully reviewed by our support team.

We reserve the right to:

• Investigate the service session

• Verify service delivery records

• Request additional details

Refunds are issued at our reasonable discretion.

6. Processing Time

If approved, refunds are typically processed within 5–10 business days, depending on your payment provider.

7. Chargebacks & Payment Disputes

Before initiating a chargeback, we strongly encourage customers to contact our support team.

Filing fraudulent or abusive chargebacks may result in:

• Permanent service restrictions

• Account limitations

• Dispute reporting

We are committed to resolving concerns quickly and professionally.

8. Independent Service Provider

Brilliant Tech is an independent online tech support provider and is not affiliated with third-party brands unless explicitly stated.

9. Policy Updates

We may update this Refund Policy periodically. Updates will be posted on this page with a revised date.

10. Contact Us

For refund requests or questions, contact:

Brilliant Tech
🌐 https://ejectbrilliant.us/
📧 support@ejectbrilliant.us