TERMS & CONDITIONS

Last Updated: February 2026

Welcome to Brilliant Tech (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website https://ejectbrilliant.us/ and the services we provide.

By accessing our website or purchasing our services, you agree to comply with these Terms.

If you do not agree, please do not use our services.

1. Services Overview

Brilliant Tech is an independent online tech support provider offering remote technical assistance for computers and related devices.

Our services may include:

• Computer troubleshooting

• Virus and malware removal

• Slow computer optimization

• Software support

• Windows-related fixes

• Network troubleshooting

• General technical assistance

We are not affiliated with any third-party brands unless explicitly stated.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old

• You have authority to grant access to the device

• All information provided is accurate

3. Remote Access Authorization

To deliver support, our technicians may require remote access to your device.

By purchasing our services, you acknowledge and agree that:

• You authorize Brilliant Tech to access your device remotely

• You are responsible for backing up important data

• You will remain available during the support session whenever possible

Brilliant Tech is not responsible for data loss that may occur due to pre-existing issues, hardware failure, or malware.

4. Service Limitations

While we strive to resolve all technical issues, we do not guarantee that every problem can be fixed.

Some issues may be caused by:

• Severe malware infections

• Hardware failure

• Unsupported software

• Manufacturer restrictions

In such cases, additional services or in-person repair may be required.

5. Payments

All services must be paid for in advance unless otherwise agreed.

Payments are processed through secure third-party providers.
We do not store your full payment details.

Failure to complete payment may result in service refusal.

6. Refund Policy

Brilliant Tech follows a service-based refund policy.

Refunds are only issued if:

✅ The service was not delivered.

Refunds will NOT be issued if:

• The issue was resolved

• Service was attempted with customer approval

• The problem is outside our support scope

• Customer refuses recommended solutions

• Remote session access is denied

We reserve the right to evaluate refund requests on a case-by-case basis.

7. User Responsibilities

You agree to:

• Provide accurate information

• Follow technician instructions

• Maintain backups of important files

• Ensure device accessibility

Brilliant Tech is not liable for damages resulting from inaccurate information provided by the user.

8. Independent Service Provider

Brilliant Tech is an independent technical support provider.

We are not affiliated with companies such as:

• Microsoft

• Apple

• Dell

• HP

• Or any other brands

All trademarks belong to their respective owners.

9. Limitation of Liability

To the fullest extent permitted by law, Brilliant Tech shall not be liable for:

• Indirect damages

• Loss of data

• Loss of business

• System downtime

• Hardware failure

Our total liability shall never exceed the amount paid for the service.

10. Service Refusal

We reserve the right to refuse or terminate services if:

• A user behaves abusively

• Illegal activity is suspected

• The working environment is unsafe

• Technical risks are excessive

11. Privacy

Your use of our services is also governed by our Privacy Policy.

12. Changes to Terms

We may update these Terms periodically.
Continued use of our website constitutes acceptance of the revised Terms.

13. Governing Nature of Services

Brilliant Tech operates as an online remote tech support provider and does not offer on-site repairs unless explicitly stated.

14. Contact Information

If you have questions about these Terms, contact us:

Brilliant Tech
🌐 https://ejectbrilliant.us/
📧 support@ejectbrilliant.us